NHRA Customer Service Strategic Plan 2025–2030

Provide integrated, easily accessible digital health services that enhance customer satisfaction and meet their expectations.

Enable citizens and residents to complete their health transactions efficiently and with high quality through digital transformation and improved customer experience.

• Ease of Use- Design simple and clear electronic services.
• Responsiveness- Provide immediate support through multiple channels.
• Effective Access- Ensure services are easily accessible to all segments.

• Develop a unified digital platform for NHRA services.
• Convert all health services to fully electronic.
• Enhance communication with customers through multiple channels.
• Ensure privacy using electronic keys.
• Raise awareness of digital services through media.

• Integrate databases with relevant health entities.
• Improve user experience on the website.
• Train customer service teams on digital interaction.
• Measure customer satisfaction and improve services based on feedback.